Privacy policy

This website collects only the information you choose to send in an enquiry. It is used to check for conflicts of interest and to reply to you. It is never sold or used for marketing, and the site itself uses no tracking or advertising cookies.

Who is responsible for your information

Enquiries made through this website are handled by Laurence Gray. If you go on to instruct him, Keystone Law Limited will also hold your information as the firm providing the legal services, and its own privacy notice will apply — see keystonelaw.com.

Questions about this policy: laurence.gray@keystonelaw.co.uk or 07757 216 786.

What information is collected

When you enquire

If you use the enquiry form, email or telephone, Laurence receives your name and contact details, where the property is, and whatever you choose to say about your dispute — including the name of the other party, if you give it.

Please keep a first enquiry to a short outline. There is no need to include sensitive information, such as details of your health, at this stage.

When you use this website

The website does not use tracking or advertising cookies and does not run analytics. It is hosted by Netlify, which keeps standard server logs for security and troubleshooting.

Why it is used, and the legal basis

• To check for conflicts of interest — legitimate interests and professional obligations. Solicitors must not act where there is a conflict, so the names of the parties are checked before the detail of a dispute is discussed.
• To reply to your enquiry — legitimate interests, namely responding to someone who has made contact.
• To take steps you ask for before you instruct Laurence — steps taken at your request before entering into a contract.

Who it is shared with

Your information is not sold, rented, or shared for marketing. It may be shared:

• with the enquiry form provider, which passes your message on by email and does not use it for anything else;
• with Keystone Law, if you instruct Laurence;
• where the law requires it.

How long it is kept

Enquiries that do not lead to instructions are kept for up to twelve months, except for a short record of the names involved, which may be kept longer so that future conflicts of interest can be identified. If you instruct Laurence, your file is kept in line with the retention policy set out in your terms of engagement.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information held about you;
• have inaccurate information corrected;
• ask for information to be deleted, subject to the retention periods above;
• object to, or ask to restrict, certain uses of your information.

To exercise any of these rights, email laurence.gray@keystonelaw.co.uk. You will receive a response within one month.

Complaints

If you are unhappy with how your information has been handled, please raise it first using the contact details above. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

Any changes will be published on this page, with an updated date at the top.